Wednesday, August 14, 2013

How Laura Poitras Helped Snowden Spill His Secrets






This past January, Laura Poitras received a curious e-mail from an anonymous stranger requesting her public encryption key. For almost two years, Poitras had been working on a documentary about surveillance, and she occasionally received queries from strangers. She replied to this one and sent her public key — allowing him or her to send an encrypted e-mail that only Poitras could open, with her private key — but she didn’t think much would come of it.

The stranger responded with instructions for creating an even more secure system to protect their exchanges. Promising sensitive information, the stranger told Poitras to select long pass phrases that could withstand a brute-force attack by networked computers. “Assume that your adversary is capable of a trillion guesses per second,” the stranger wrote.

Before long, Poitras received an encrypted message that outlined a number of secret surveillance programs run by the government. She had heard of one of them but not the others. After describing each program, the stranger wrote some version of the phrase, “This I can prove.”

Seconds after she decrypted and read the e-mail, Poitras disconnected from the Internet and removed the message from her computer. “I thought, O.K., if this is true, my life just changed,” she told me last month. “It was staggering, what he claimed to know and be able to provide. I just knew that I had to change everything.”

Poitras remained wary of whoever it was she was communicating with. She worried especially that a government agent might be trying to trick her into disclosing information about the people she interviewed for her documentary, including Julian Assange, the editor of WikiLeaks. “I called him out,” Poitras recalled. “I said either you have this information and you are taking huge risks or you are trying to entrap me and the people I know, or you’re crazy.”

The answers were reassuring but not definitive. Poitras did not know the stranger’s name, sex, age or employer (C.I.A.? N.S.A.? Pentagon?). In early June, she finally got the answers. Along with her reporting partner, Glenn Greenwald, a former lawyer and a columnist for The Guardian, Poitras flew to Hong Kong and met the N.S.A. contractor Edward J. Snowden, who gave them thousands of classified documents, setting off a major controversy over the extent and legality of government surveillance. Poitras was right that, among other things, her life would never be the same.

[...]

As dusk fell one evening, I followed Poitras and Greenwald to the newsroom of O Globo, one of the largest newspapers in Brazil. Greenwald had just published an article there detailing how the N.S.A. was spying on Brazilian phone calls and e-mails. The article caused a huge scandal in Brazil, as similar articles have done in other countries around the world, and Greenwald was a celebrity in the newsroom. The editor in chief pumped his hand and asked him to write a regular column; reporters took souvenir pictures with their cellphones. Poitras filmed some of this, then put her camera down and looked on. I noted that nobody was paying attention to her, that all eyes were on Greenwald, and she smiled. “That’s right,” she said. “That’s perfect.”

Poitras seems to work at blending in, a function more of strategy than of shyness. She can actually be remarkably forceful when it comes to managing information. During a conversation in which I began to ask her a few questions about her personal life, she remarked, “This is like visiting the dentist.” The thumbnail portrait is this: She was raised in a well-off family outside Boston, and after high school, she moved to San Francisco to work as a chef in upscale restaurants. She also took classes at the San Francisco Art Institute, where she studied under the experimental filmmaker Ernie Gehr. 

In 1992, she moved to New York and began to make her way in the film world, while also enrolling in graduate classes in social and political theory at the New School. Since then she has made five films, most recently “The Oath,” about the Guantánamo prisoner Salim Hamdan and his brother-in-law back in Yemen, and has been the recipient of a Peabody Award and a MacArthur award.

On Sept. 11, 2001, Poitras was on the Upper West Side of Manhattan when the towers were attacked. Like most New Yorkers, in the weeks that followed she was swept up in both mourning and a feeling of unity. It was a moment, she said, when “people could have done anything, in a positive sense.” When that moment led to the pre-emptive invasion of Iraq, she felt that her country had lost its way. “We always wonder how countries can veer off course,” she said. “How do people let it happen, how do people sit by during this slipping of boundaries?” Poitras had no experience in conflict zones, but in June 2004, she went to Iraq and began documenting the occupation.

Shortly after arriving in Baghdad, she received permission to go to Abu Ghraib prison to film a visit by members of Baghdad’s City Council. This was just a few months after photos were published of American soldiers abusing prisoners there. A prominent Sunni doctor was part of the visiting delegation, and Poitras shot a remarkable scene of his interaction with prisoners there, shouting that they were locked up for no good reason.

The doctor, Riyadh al-Adhadh, invited Poitras to his clinic and later allowed her to report on his life in Baghdad. Her documentary, “My Country, My Country,” is centered on his family’s travails — the shootings and blackouts in their neighborhood, the kidnapping of a nephew. The film premiered in early 2006 and received widespread acclaim, including an Oscar nomination for best documentary.

Attempting to tell the story of the war’s effect on Iraqi citizens made Poitras the target of serious — and apparently false — accusations. On Nov. 19, 2004, Iraqi troops, supported by American forces, raided a mosque in the doctor’s neighborhood of Adhamiya, killing several people inside. The next day, the neighborhood erupted in violence. Poitras was with the doctor’s family, and occasionally they would go to the roof of the home to get a sense of what was going on. On one of those rooftop visits, she was seen by soldiers from an Oregon National Guard battalion. Shortly after, a group of insurgents launched an attack that killed one of the Americans. Some soldiers speculated that Poitras was on the roof because she had advance notice of the attack and wanted to film it. Their battalion commander, Lt. Col. Daniel Hendrickson, retired, told me last month that he filed a report about her to brigade headquarters.

There is no evidence to support this claim. Fighting occurred throughout the neighborhood that day, so it would have been difficult for any journalist to not be near the site of an attack. The soldiers who made the allegation told me that they have no evidence to prove it. Hendrickson told me his brigade headquarters never got back to him.

For several months after the attack in Adhamiya, Poitras continued to live in the Green Zone and work as an embedded journalist with the U.S. military. She has screened her film to a number of military audiences, including at the U.S. Army War College. An officer who interacted with Poitras in Baghdad, Maj. Tom Mowle, retired, said Poitras was always filming and it “completely makes sense” she would film on a violent day. “I think it’s a pretty ridiculous allegation,” he said.

Although the allegations were without evidence, they may be related to Poitras’s many detentions and searches. Hendrickson and another soldier told me that in 2007 — months after she was first detained — investigators from the Department of Justice’s Joint Terrorism Task Force interviewed them, inquiring about Poitras’s activities in Baghdad that day. Poitras was never contacted by those or any other investigators, however. “Iraq forces and the U.S. military raided a mosque during Friday prayers and killed several people,” Poitras said. “Violence broke out the next day. I am a documentary filmmaker and was filming in the neighborhood. Any suggestion I knew about an attack is false. The U.S. government should investigate who ordered the raid, not journalists covering the war.”

In June 2006, her tickets on domestic flights were marked “SSSS” — Secondary Security Screening Selection — which means the bearer faces extra scrutiny beyond the usual measures. She was detained for the first time at Newark International Airport before boarding a flight to Israel, where she was showing her film. On her return flight, she was held for two hours before being allowed to re-enter the country. The next month, she traveled to Bosnia to show the film at a festival there. When she flew out of Sarajevo and landed in Vienna, she was paged on the airport loudspeaker and told to go to a security desk; from there she was led to a van and driven to another part of the airport, then taken into a room where luggage was examined.

“They took my bags and checked them,” Poitras said. “They asked me what I was doing, and I said I was showing a movie in Sarajevo about the Iraq war. And then I sort of befriended the security guy. I asked what was going on. He said: ‘You’re flagged. You have a threat score that is off the Richter scale. You are at 400 out of 400.’ I said, ‘Is this a scoring system that works throughout all of Europe, or is this an American scoring system?’ He said. ‘No, this is your government that has this and has told us to stop you.’ ”

After 9/11, the U.S. government began compiling a terrorist watch list that was at one point estimated to contain nearly a million names. There are at least two subsidiary lists that relate to air travel. The no-fly list contains the names of tens of thousands of people who are not allowed to fly into or out of the country. The selectee list, which is larger than the no-fly list, subjects people to extra airport inspections and questioning. These lists have been criticized by civil rights groups for being too broad and arbitrary and for violating the rights of Americans who are on them.

In Vienna, Poitras was eventually cleared to board her connecting flight to New York, but when she landed at J.F.K., she was met at the gate by two armed law-enforcement agents and taken to a room for questioning. It is a routine that has happened so many times since then — on more than 40 occasions — that she has lost precise count. 

Initially, she said, the authorities were interested in the paper she carried, copying her receipts and, once, her notebook. After she stopped carrying her notes, they focused on her electronics instead, telling her that if she didn’t answer their questions, they would confiscate her gear and get their answers that way. On one occasion, Poitras says, they did seize her computers and cellphones and kept them for weeks. She was also told that her refusal to answer questions was itself a suspicious act. Because the interrogations took place at international boarding crossings, where the government contends that ordinary constitutional rights do not apply, she was not permitted to have a lawyer present.

“It’s a total violation,” Poitras said. “That’s how it feels. They are interested in information that pertains to the work I am doing that’s clearly private and privileged. It’s an intimidating situation when people with guns meet you when you get off an airplane.”

Though she has written to members of Congress and has submitted Freedom of Information Act requests, Poitras has never received any explanation for why she was put on a watch list. “It’s infuriating that I have to speculate why,” she said. “When did that universe begin, that people are put on a list and are never told and are stopped for six years? I have no idea why they did it. It’s the complete suspension of due process.” 

She added: “I’ve been told nothing, I’ve been asked nothing, and I’ve done nothing. It’s like Kafka. Nobody ever tells you what the accusation is.”

After being detained repeatedly, Poitras began taking steps to protect her data, asking a traveling companion to carry her laptop, leaving her notebooks overseas with friends or in safe deposit boxes. She would wipe her computers and cellphones clean so that there would be nothing for the authorities to see. Or she encrypted her data, so that law enforcement could not read any files they might get hold of. These security preparations could take a day or more before her travels.

It wasn’t just border searches that she had to worry about. Poitras said she felt that if the government was suspicious enough to interrogate her at airports, it was also most likely surveilling her e-mail, phone calls and Web browsing. “I assume that there are National Security Letters on my e-mails,” she told me, referring to one of the secretive surveillance tools used by the Department of Justice. A National Security Letter requires its recipients — in most cases, Internet service providers and phone companies — to provide customer data without notifying the customers or any other parties. Poitras suspected (but could not confirm, because her phone company and I.S.P. would be prohibited from telling her) that the F.B.I. had issued National Security Letters for her electronic communications.

Once she began working on her surveillance film in 2011, she raised her digital security to an even higher level. She cut down her use of a cellphone, which betrays not only who you are calling and when, but your location at any given point in time. She was careful about e-mailing sensitive documents or having sensitive conversations on the phone. She began using software that masked the Web sites she visited. After she was contacted by Snowden in 2013, she tightened her security yet another notch. In addition to encrypting any sensitive e-mails, she began using different computers for editing film, for communicating and for reading sensitive documents (the one for sensitive documents is air-gapped, meaning it has never been connected to the Internet).

These precautions might seem paranoid — Poitras describes them as “pretty extreme” — but the people she has interviewed for her film were targets of the sort of surveillance and seizure that she fears. William Binney, a former top N.S.A. official who publicly accused the agency of illegal surveillance, was at home one morning in 2007 when F.B.I. agents burst in and aimed their weapons at his wife, his son and himself. 

Binney was, at the moment the agent entered his bathroom and pointed a gun at his head, naked in the shower. His computers, disks and personal records were confiscated and have not yet been returned. Binney has not been charged with any crime.

Jacob Appelbaum, a privacy activist who was a volunteer with WikiLeaks, has also been filmed by Poitras. The government issued a secret order to Twitter for access to Appelbaum’s account data, which became public when Twitter fought the order. 

Though the company was forced to hand over the data, it was allowed to tell Appelbaum. Google and a small I.S.P. that Appelbaum used were also served with secret orders and fought to alert him. Like Binney, Appelbaum has not been charged with any crime.

Poitras endured the airport searches for years with little public complaint, lest her protests generate more suspicion and hostility from the government, but last year she reached a breaking point. While being interrogated at Newark after a flight from Britain, she was told she could not take notes. On the advice of lawyers, Poitras always recorded the names of border agents and the questions they asked and the material they copied or seized. But at Newark, an agent threatened to handcuff her if she continued writing. She was told that she was being barred from writing anything down because she might use her pen as a weapon.

“Then I asked for crayons,” Poitras recalled, “and he said no to crayons.”

She was taken into another room and interrogated by three agents — one was behind her, another asked the questions, the third was a supervisor. “It went on for maybe an hour and a half,” she said. “I was taking notes of their questions, or trying to, and they yelled at me. I said, ‘Show me the law where it says I can’t take notes.’ We were in a sense debating what they were trying to forbid me from doing. They said, ‘We are the ones asking the questions.’ It was a pretty aggressive, antagonistic encounter.”

Poitras met Greenwald in 2010, when she became interested in his work on WikiLeaks. 

In 2011, she went to Rio to film him for her documentary. He was aware of the searches and asked several times for permission to write about them. After Newark, she gave him a green light.

“She said, ‘I’ve had it,’ ” Greenwald told me. “Her ability to take notes and document what was happening was her one sense of agency, to maintain some degree of control. Documenting is what she does. I think she was feeling that the one vestige of security and control in this situation had been taken away from her, without any explanation, just as an arbitrary exercise of power.”

At the time, Greenwald was a writer for Salon. His article, “U.S. Filmmaker Repeatedly Detained at Border,” was published in April 2012. Shortly after it was posted, the detentions ceased. Six years of surveillance and harassment, Poitras hoped, might be coming to an end.

Poitras was not Snowden’s first choice as the person to whom he wanted to leak thousands of N.S.A. documents. In fact, a month before contacting her, he reached out to Greenwald, who had written extensively and critically about the wars in Iraq and Afghanistan and the erosion of civil liberties in the wake of 9/11. Snowden anonymously sent him an e-mail saying he had documents he wanted to share, and followed that up with a step-by-step guide on how to encrypt communications, which Greenwald ignored. Snowden then sent a link to an encryption video, also to no avail.
“It’s really annoying and complicated, the encryption software,” Greenwald said as we sat on his porch during a tropical drizzle. “He kept harassing me, but at some point he just got frustrated, so he went to Laura.”

Snowden had read Greenwald’s article about Poitras’s troubles at U.S. airports and knew she was making a film about the government’s surveillance programs; he had also seen a short documentary about the N.S.A. that she made for The New York Times Op-Docs. He figured that she would understand the programs he wanted to leak about and would know how to communicate in a secure way.

By late winter, Poitras decided that the stranger with whom she was communicating was credible. There were none of the provocations that she would expect from a government agent — no requests for information about the people she was in touch with, no questions about what she was working on. Snowden told her early on that she would need to work with someone else, and that she should reach out to Greenwald. 

She was unaware that Snowden had already tried to contact Greenwald, and Greenwald would not realize until he met Snowden in Hong Kong that this was the person who had contacted him more than six months earlier.

There were surprises for everyone in these exchanges — including Snowden, who answered questions that I submitted to him through Poitras. In response to a question about when he realized he could trust Poitras, he wrote: “We came to a point in the verification and vetting process where I discovered Laura was more suspicious of me than I was of her, and I’m famously paranoid.” When I asked him about Greenwald’s initial silence in response to his requests and instructions for encrypted communications, Snowden replied: “I know journalists are busy and had assumed being taken seriously would be a challenge, especially given the paucity of detail I could initially offer. At the same time, this is 2013, and [he is] a journalist who regularly reported on the concentration and excess of state power. I was surprised to realize that there were people in news organizations who didn’t recognize any unencrypted message sent over the Internet is being delivered to every intelligence service in the world.”

In April, Poitras e-mailed Greenwald to say they needed to speak face to face. Greenwald happened to be in the United States, speaking at a conference in a suburb of New York City, and the two met in the lobby of his hotel. “She was very cautious,” Greenwald recalled. “She insisted that I not take my cellphone, because of this ability the government has to remotely listen to cellphones even when they are turned off. She had printed off the e-mails, and I remember reading the e-mails and felt intuitively that this was real. The passion and thought behind what Snowden — who we didn’t know was Snowden at the time — was saying was palpable.”

Greenwald installed encryption software and began communicating with the stranger. Their work was organized like an intelligence operation, with Poitras as the mastermind. 

“Operational security — she dictated all of that,” Greenwald said. “Which computers I used, how I communicated, how I safeguarded the information, where copies were kept, with whom they were kept, in which places. She has this complete expert level of understanding of how to do a story like this with total technical and operational safety. 
None of this would have happened with anything near the efficacy and impact it did, had she not been working with me in every sense and really taking the lead in coordinating most of it.”

Snowden began to provide documents to the two of them. Poitras wouldn’t tell me when he began sending her documents; she does not want to provide the government with information that could be used in a trial against Snowden or herself. He also said he would soon be ready to meet them. When Poitras asked if she should plan on driving to their meeting or taking a train, Snowden told her to be ready to get on a plane.

In May, he sent encrypted messages telling the two of them to go to Hong Kong. Greenwald flew to New York from Rio, and Poitras joined him for meetings with the editor of The Guardian’s American edition. With the paper’s reputation on the line, the editor asked them to bring along a veteran Guardian reporter, Ewen MacAskill, and on June 1, the trio boarded a 16-hour flight from J.F.K. to Hong Kong.

Snowden had sent a small number of documents to Greenwald, about 20 in all, but Poitras had received a larger trove, which she hadn’t yet had the opportunity to read closely. On the plane, Greenwald began going through its contents, eventually coming across a secret court order requiring Verizon to give its customer phone records to the N.S.A. The four-page order was from the Foreign Intelligence Surveillance Court, a panel whose decisions are highly classified. Although it was rumored that the N.S.A. was collecting large numbers of American phone records, the government always denied it.

Poitras, sitting 20 rows behind Greenwald, occasionally went forward to talk about what he was reading. As the man sitting next to him slept, Greenwald pointed to the FISA order on his screen and asked Poitras: “Have you seen this? Is this saying what I’m thinking it’s saying?”

[...]

Snowden had instructed them that once they were in Hong Kong, they were to go at an appointed time to the Kowloon district and stand outside a restaurant that was in a mall connected to the Mira Hotel. There, they were to wait until they saw a man carrying a Rubik’s Cube, then ask him when the restaurant would open. The man would answer their question, but then warn that the food was bad. When the man with the Rubik’s Cube arrived, it was Edward Snowden, who was 29 at the time but looked even younger.

“Both of us almost fell over when we saw how young he was,” Poitras said, still sounding surprised. “I had no idea. I assumed I was dealing with somebody who was really high-level and therefore older. But I also knew from our back and forth that he was incredibly knowledgeable about computer systems, which put him younger in my mind. So I was thinking like 40s, somebody who really grew up on computers but who had to be at a higher level.”

In our encrypted chat, Snowden also remarked on this moment: “I think they were annoyed that I was younger than they expected, and I was annoyed that they had arrived too early, which complicated the initial verification. As soon as we were behind closed doors, however, I think everyone was reassured by the obsessive attention to precaution and bona fides.”

They followed Snowden to his room, where Poitras immediately shifted into documentarian mode, taking her camera out. “It was a little bit tense, a little uncomfortable,” Greenwald said of those initial minutes. “We sat down, and we just started chatting, and Laura was immediately unpacking her camera. The instant that she turned on the camera, I very vividly recall that both he and I completely stiffened up.”
Greenwald began the questioning. “I wanted to test the consistency of his claims, and I just wanted all the information I could get, given how much I knew this was going to be affecting my credibility and everything else. We weren’t really able to establish a human bond until after that five or six hours was over.”

For Poitras, the camera certainly alters the human dynamic, but not in a bad way. When someone consents to being filmed — even if the consent is indirectly gained when she turns on the camera — this is an act of trust that raises the emotional stakes of the moment. What Greenwald saw as stilted, Poitras saw as a kind of bonding, the sharing of an immense risk. “There is something really palpable and emotional in being trusted like that,” she said.

Snowden, though taken by surprise, got used to it. “As one might imagine, normally spies allergically avoid contact with reporters or media, so I was a virgin source — everything was a surprise. . . . But we all knew what was at stake. The weight of the situation actually made it easier to focus on what was in the public interest rather than our own. I think we all knew there was no going back once she turned the camera on.”

For the next week, their preparations followed a similar pattern — when they entered Snowden’s room, they would remove their cellphone batteries and place them in the refrigerator of Snowden’s minibar. They lined pillows against the door, to discourage eavesdropping from outside, then Poitras set up her camera and filmed. It was important to Snowden to explain to them how the government’s intelligence machinery worked because he feared that he could be arrested at any time.

Greenwald’s first articles — including the initial one detailing the Verizon order he read about on the flight to Hong Kong — appeared while they were still in the process of interviewing Snowden. It made for a strange experience, creating the news together, then watching it spread. “We could see it being covered,” Poitras said. “We were all surprised at how much attention it was getting. Our work was very focused, and we were paying attention to that, but we could see on TV that it was taking off. We were in this closed circle, and around us we knew that reverberations were happening, and they could be seen and they could be felt.”

Snowden told them before they arrived in Hong Kong that he wanted to go public. He wanted to take responsibility for what he was doing, Poitras said, and he didn’t want others to be unfairly targeted, and he assumed he would be identified at some point. She made a 12½-minute video of him that was posted online June 9, a few days after Greenwald’s first articles. It triggered a media circus in Hong Kong, as reporters scrambled to learn their whereabouts.

There were a number of subjects that Poitras declined to discuss with me on the record and others she wouldn’t discuss at all — some for security and legal reasons, others because she wants to be the first to tell crucial parts of her story in her own documentary. Of her parting with Snowden once the video was posted, she would only say, “We knew that once it went public, it was the end of that period of working.”

Snowden checked out of his hotel and went into hiding. Reporters found out where Poitras was staying — she and Greenwald were at different hotels — and phone calls started coming to her room. At one point, someone knocked on her door and asked for her by name. She knew by then that reporters had discovered Greenwald, so she called hotel security and arranged to be escorted out a back exit.

She tried to stay in Hong Kong, thinking Snowden might want to see her again, and because she wanted to film the Chinese reaction to his disclosures. But she had now become a figure of interest herself, not just a reporter behind the camera. On June 15, as she was filming a pro-Snowden rally outside the U.S. consulate, a CNN reporter spotted her and began asking questions. Poitras declined to answer and slipped away. 

That evening, she left Hong Kong.

Poitras flew directly to Berlin, where the previous fall she rented an apartment where she could edit her documentary without worrying that the F.B.I. would show up with a search warrant for her hard drives. “There is a filter constantly between the places where I feel I have privacy and don’t,” she said, “and that line is becoming increasingly narrow.” She added: “I’m not stopping what I’m doing, but I have left the country. I literally didn’t feel like I could protect my material in the United States, and this was before I was contacted by Snowden. If you promise someone you’re going to protect them as a source and you know the government is monitoring you or seizing your laptop, you can’t actually physically do it.”

After two weeks in Berlin, Poitras traveled to Rio, where I then met her and Greenwald a few days later. My first stop was the Copacabana hotel, where they were working that day with MacAskill and another visiting reporter from The Guardian, James Ball. Poitras was putting together a new video about Snowden that would be posted in a few days on The Guardian’s Web site. Greenwald, with several Guardian reporters, was working on yet another blockbuster article, this one about Microsoft’s close collaboration with the N.S.A. The room was crowded — there weren’t enough chairs for everyone, so someone was always sitting on the bed or floor. A number of thumb drives were passed back and forth, though I was not told what was on them.

Poitras and Greenwald were worried about Snowden. They hadn’t heard from him since Hong Kong. At the moment, he was stuck in diplomatic limbo in the transit area of Moscow’s Sheremetyevo airport, the most-wanted man on the planet, sought by the U.S. government for espionage. (He would later be granted temporary asylum in Russia.) The video that Poitras was working on, using footage she shot in Hong Kong, would be the first the world had seen of Snowden in a month.

“Now that he’s incommunicado, we don’t know if we’ll even hear from him again,” she said.

“Is he O.K.?” MacAskill asked.

“His lawyer said he’s O.K.,” Greenwald responded.

“But he’s not in direct contact with Snowden,” Poitras said

When Greenwald got home that evening, Snowden contacted him online. Two days later, while she was working at Greenwald’s house, Poitras also heard from him.

[...]

Poitras and Greenwald are an especially dramatic example of what outsider reporting looks like in 2013. They do not work in a newsroom, and they personally want to be in control of what gets published and when. When The Guardian didn’t move as quickly as they wanted with the first article on Verizon, Greenwald discussed taking it elsewhere, sending an encrypted draft to a colleague at another publication. He also considered creating a Web site on which they would publish everything, which he planned to call NSA Disclosures. In the end, The Guardian moved ahead with their articles. But Poitras and Greenwald have created their own publishing network as well, placing articles with other outlets in Germany and Brazil and planning more for the future. They have not shared the full set of documents with anyone.

“We are in partnership with news organizations, but we feel our primary responsibility is to the risk the source took and to the public interest of the information he has provided,” Poitras said. “Further down on the list would be any particular news organization.”

Unlike many reporters at major news outlets, they do not attempt to maintain a facade of political indifference. Greenwald has been outspoken for years; on Twitter, he recently replied to one critic by writing: “You are a complete idiot. You know that, right?” His left political views, combined with his cutting style, have made him unloved among many in the political establishment. His work with Poitras has been castigated as advocacy that harms national security. “I read intelligence carefully,” said Senator Dianne Feinstein, chairwoman of the Senate Intelligence Committee, shortly after the first Snowden articles appeared. “I know that people are trying to get us. . . . This is the reason the F.B.I. now has 10,000 people doing intelligence on counterterrorism. . . . It’s to ferret this out before it happens. It’s called protecting America.”

Poitras, while not nearly as confrontational as Greenwald, disagrees with the suggestion that their work amounts to advocacy by partisan reporters. “Yes, I have opinions,” she told me. “Do I think the surveillance state is out of control? Yes, I do. This is scary, and people should be scared. A shadow and secret government has grown and grown, all in the name of national security and without the oversight or national debate that one would think a democracy would have. It’s not advocacy. We have documents that substantiate it.”

Poitras possesses a new skill set that is particularly vital — and far from the journalistic norm — in an era of pervasive government spying: she knows, as well as any computer-security expert, how to protect against surveillance. As Snowden mentioned, “In the wake of this year’s disclosure, it should be clear that unencrypted journalist-source communication is unforgivably reckless.” A new generation of sources, like Snowden or Pfc. Bradley Manning, has access to not just a few secrets but thousands of them, because of their ability to scrape classified networks. They do not necessarily live in and operate through the established Washington networks — Snowden was in Hawaii, and Manning sent hundreds of thousands of documents to WikiLeaks from a base in Iraq. And they share their secrets not with the largest media outlets or reporters but with the ones who share their political outlook and have the know-how to receive the leaks undetected.

In our encrypted chat, Snowden explained why he went to Poitras with his secrets: “Laura and Glenn are among the few who reported fearlessly on controversial topics throughout this period, even in the face of withering personal criticism, [which] resulted in Laura specifically becoming targeted by the very programs involved in the recent disclosures. She had demonstrated the courage, personal experience and skill needed to handle what is probably the most dangerous assignment any journalist can be given — reporting on the secret misdeeds of the most powerful government in the world — making her an obvious choice.”

Snowden’s revelations are now the center of Poitras’s surveillance documentary, but Poitras also finds herself in a strange, looking-glass dynamic, because she cannot avoid being a character in her own film. She did not appear in or narrate her previous films, and she says that probably won’t change with this one, but she realizes that she has to be represented in some way, and is struggling with how to do that.

She is also assessing her legal vulnerability. Poitras and Greenwald are not facing any charges, at least not yet. They do not plan to stay away from America forever, but they have no immediate plans to return. One member of Congress has already likened what they’ve done to a form of treason, and they are well aware of the Obama administration’s unprecedented pursuit of not just leakers but of journalists who receive the leaks. While I was with them, they talked about the possibility of returning. 

Greenwald said that the government would be unwise to arrest them, because of the bad publicity it would create. It also wouldn’t stop the flow of information.

[...]

Their discussion turned to the question of coming back to the United States. Greenwald said, half-jokingly, that if he was arrested, WikiLeaks would become the new traffic cop for publishing N.S.A. documents. “I would just say: ‘O.K., let me introduce you to my friend Julian Assange, who’s going to take my place. Have fun dealing with him.’ ”
Poitras prodded him: “So you’re going back to the States?”

He laughed and pointed out that unfortunately, the government does not always take the smartest course of action. “If they were smart,” he said, “I would do it.”

Poitras smiled, even though it’s a difficult subject for her. She is not as expansive or carefree as Greenwald, which adds to their odd-couple chemistry. She is concerned about their physical safety. She is also, of course, worried about surveillance. 

“Geolocation is the thing,” she said. “I want to keep as much off the grid as I can. I’m not going to make it easy for them. If they want to follow me, they are going to have to do that. I am not going to ping into any G.P.S. My location matters to me. It matters to me in a new way that I didn’t feel before.”

There are lots of people angry with them and lots of governments, as well as private entities, that would not mind taking possession of the thousands of N.S.A. documents they still control. They have published only a handful — a top-secret, headline-grabbing, Congressional-hearing-inciting handful — and seem unlikely to publish everything, in the style of WikiLeaks. They are holding onto more secrets than they are exposing, at least for now.

“We have this window into this world, and we’re still trying to understand it,” Poitras said in one of our last conversations. “We’re not trying to keep it a secret, but piece the puzzle together. That’s a project that is going to take time. Our intention is to release what’s in the public interest but also to try to get a handle on what this world is, and then try to communicate that.”

The deepest paradox, of course, is that their effort to understand and expose government surveillance may have condemned them to a lifetime of it.

[...]

Peter Maass is an investigative reporter working on a book about surveillance and privacy.

Editor: Joel Lovell


Monday, August 5, 2013

Tomgram: Peter Van Buren, The Manning Trial Began on 9/11



[...]

a draconian imperial power has taken one of its own dissidents, who wanted to reveal the truth about its cruel war practices and global diplomatic maneuverings, thrown him in prison without charges, abused and mistreated him, brought him before a drumhead military court and, on essentially trumped up charges of “espionage,” convicted him of just what its leaders wanted to convict him of.  That power, of course, must be Russia and all’s right with the world... oops, I mean, that’s U.S. Army Private First Class Bradley Manning and the “evil empire” that mistreated him is... gulp... the United States.

[...]

Welcome to Post-Constitution America
What If Your Country Begins to Change and No One Notices?

On July 30, 1778, the Continental Congress created the first whistleblowerprotection law, stating “that it is the duty of all persons in the service of the United States to give the earliest information to Congress or other proper authority of any misconduct, frauds, or misdemeanors committed by any officers or persons in the service of these states.”

Two hundred thirty-five years later, on July 30, 2013, Bradley Manning was found guilty on 20 of the 22 charges for which he was prosecuted, specifically for “espionage” and for videos of war atrocities he released, but not for “aiding the enemy.”

Days after the verdict, with sentencing hearings in which Manning could receive 136 years of prison time ongoing, the pundits have had their say. The problem is that they missed the most chilling aspect of the Manning case: the way it ushered us, almost unnoticed, into post-Constitutional America.

The Weapons of War Come Home

Even before the Manning trial began, the emerging look of that new America was coming into view.  In recent years, weapons, tactics, and techniques developed in Iraq and Afghanistan as well as in the war on terror have begun arriving in “the homeland.”

Consider, for instance, the rise of the warrior cop, of increasingly up-armored police departments across the country often filled with former military personnel encouraged to use the sort of rough tactics they once wielded in combat zones. Supporting them are the kinds of weaponry that once would have been inconceivable in police departments, including armored vehicles, typically bought with Department of Homeland Security grants. Recently, the director of the FBI informed a Senate committee that the Bureau was deploying its first drones over the United States.  Meanwhile, Customs and Border Protection, part of the Department of Homeland Security and already flying an expanding fleet of Predator drones, the very ones used in America’s war zones, is eager to arm them with “non-lethal” weaponry to “immobilize targets of interest.”

Above all, surveillance technology has been coming home from our distant war zones. The National Security Agency (NSA), for instance, pioneered the use of cell phones to track potential enemy movements in Iraq and Afghanistan. The NSA did this in one of several ways. With the aim of remotely turning on cell phones as audio monitoring or GPS devices, rogue signals could be sent out through an existing network, or NSA software could be implanted on phones disguised as downloads of porn or games.

Using fake cell phone towers that actually intercept phone signals en route to real towers, the U.S. could harvest hardware information in Iraq and Afghanistan that would forever label a phone and allow the NSA to always uniquely identify it, even if the SIM card was changed. The fake cell towers also allowed the NSA to gather precise location data for the phone, vacuum up metadata, and monitor what was being said.
At one point, more than 100 NSA teams had been scouring Iraq for snippets of electronic data that might be useful to military planners. The agency’s director, General Keith Alexander, changed that: he devised a strategy called Real Time Regional Gateway to grab every Iraqi text, phone call, email, and social media interaction. “Rather than look for a single needle in the haystack, his approach was, ‘Let’s collect the whole haystack,’” said one former senior U.S. intelligence official. “Collect it all, tag it, store it, and whatever it is you want, you go searching for it.”

Sound familiar, Mr. Snowden?

Welcome Home, Soldier (Part I)

Thanks to Edward Snowden, we now know that the “collect it all” technique employed by the NSA in Iraq would soon enough be used to collect American metadata and other electronically available information, including credit card transactions, air ticket purchases, and financial records. At the vast new $2 billiondata center it is building in Bluffdale, Utah, and at other locations, the NSA is following its Iraq script of saving everything, so that once an American became a target, his or her whole history can be combed through. 

Such searches do not require approval by a court, or even an NSA supervisor. As it happened, however, the job was easier to accomplish in the U.S. than in Iraq, as internet companies and telephone service providers are required by secret law to hand over the required data, neatly formatted, with no messy spying required.

When the U.S. wanted something in Iraq or Afghanistan, they sent guys to kick down doors and take it. This, too, may be beginning to happen here at home. Recently, despite other valuable and easily portable objects lying nearby,computers, and only computers, were stolen from the law offices representing State Department whistleblower Aurelia Fedenisn. Similarly, a Washington law firm representing NSA whistleblower Tom Drake had computers, and only computers, stolen from its office.

In these years, the FBI has brought two other NSA wartime tools home. The Bureau now uses a device called Stingray to recreate those battlefield fake cell phone towers and track people in the U.S. without their knowledge. Stingray offers some unique advantages: it bypasses the phone company entirely, which is, of course, handy in a war zone in which a phone company may be controlled by less than cooperative types, or if phone companies no longer cooperate with the government, or simply if you don't want the phone company or anyone else to know you're snooping. American phone companies seem to have been quite cooperative. Verizon, for instance, admits hacking its own cellular modems (“air cards”) to facilitate FBI intrusion.

The FBI is also following NSA's lead implanting spyware and other hacker software developed for our war zones secretly and remotely in American computers and cell phones. The Bureau can then remotely turn on phone and laptop microphones, even webcams, to monitor citizens, while files can be pulled from a computer or implanted onto a computer.

Among the latest examples of war technology making the trip back to the homeland is the aerostat, a tethered medium-sized blimp. Anyone who served in Iraq or Afghanistan will recognize the thing, as one or more of them flew over nearly every military base of any size or importance. The Army recently announced plans to operate two such blimps over Washington, D.C., starting in 2014. Allegedly they are only to serve as anti-missile defenses, though in our war zones they were used as massive surveillance platforms. As a taste of the sorts of surveillance systems the aerostats were equipped with abroad but the Army says they won’t have here at home, consider Gorgon Stare, a system that can transmit live images of an entire town.  And unlike drones, an aerostat never needs to land. Ever.

[...]

During the months of the trial, the U.S. military refused to release official transcripts of the proceedings. Even a private courtroom sketch artist was barred from the room. Independent journalist and activist Alexa O’Brien then took it upon herself to attend the trial daily, defy the Army, and make an unofficial record of the proceedings by hand. Later in the trial, armed military police were stationed behind reporters listening to testimony. Above all, the feeling that Manning’s fate was predetermined could hardly be avoided. After all, President Obama, the former Constitutional law professor, essentially proclaimed him guilty back in 2011 and the Department of Defense didn’t hesitate to state more generally that “leaking is tantamount to aiding the enemies of the United States.”

As at Guantanamo, rules of evidence reaching back to early English common law were turned upside down. In Manning’s case, he was convicted of espionage, even though the prosecution did not have to prove either his intent to help another government or that harm was caused; a civilian court had already paved the wayfor such a ruling in another whistleblower case. In addition, the government was allowed to label Manning a “traitor” and an “anarchist” in open court, though he was on trial for neither treason nor anarchy. His Army supervisor in the U.S. and Iraq was allowed to testify against him despite having made biased and homophobic statements about him in a movie built around portraying Manning as a sad, sexually-confused, attention-seeking young man mesmerized by WikiLeaks founder Julian Assange. Finally, the same judge who essentially harassed the press throughout Manning’s trial issued a 24-hour advance notice of her verdict to ensure maximum coverage only of the denouement, not the process.



[...]





Saturday, August 3, 2013

Top Ten Ways Bradley Manning Changed the World





by Juan Cole

[...]

1. Manning revealed the Collateral Murder video of a helicopter attack in Iraq on mostly unarmed non-combatants (though some of those struck may have been armed), including two Reuters journalists, whose cameras were taken for weapons, and children. The army maintains that the video does not show wrongdoing, but the killing of unarmed journalists is a war crime, and the callousness of video gives an idea of what was going on in Iraq during the years of the US occupation. When the Bush administration asked the Iraqi parliament for permission to keep a base in the country, the parliamentarians said, absolutely not. The US military was forced to withdraw from Iraq by Dec. 31, 2011.

2. Manning revealed the full extent of the corruption of Tunisian dictator Zine El Abidin Ben Ali, adding fuel to the youth protest movement of late 2010, which translated the relevant US cables into Arabic. Manning contributed to the outbreak of powerful youth movements demanding more democratic governance in the Arab world.

3. Manning revealed to the US and Yemeni publics the secret drone war that Washington was waging in that country. That the cables show then dictator Ali Abdallah Saleh acquiescing in the US strikes on his country probably played into the movement to remove him as president, which succeeded in early 2012.

4. He revealed that then Secretary of State Hillary Clinton ordered US diplomats to spy on their United Nations counterparts. The UN spy requests included cables that “demanded detailed intelligence on the UN leadership including forensic detail about their communications systems, including passwords and personal encryption keys,” foreshadowing later revelations of extensive US spying on even allies like Germany via the NSA.

5. His leaks show that then Senator John Kerry pressed Israel to be open to returning the Golan Heights to Syria as part of a peace negotiation. This item suggests that Kerry might be more of an honest broker in the current negotiations than some observers give him credit for.

6. Revealed that Afghanistan government corruption is “overwhelming”. This degree of corruption, which has shaken the whole banking system and caused US funds to be massively misused, is still a factor in our decision of whether to stay in Afghanistan in some capacity after December 2014. The US public is in a better position to judge the issue with these documents available.

7. Manning revealed the degree of authoritarianism and corruption of the Egyptian government of Hosni Mubarak, which was subsequently swept away.

8. Manning revealed that hard-nosed realist, former Secretary of Defense Robert Gates, was against striking Iran’s nuclear enrichment facilities because it would only slow their program down slightly, but would inevitably cause Iranians to be angry and mobilized in the aftermath.

9. Manning revealed that the Israeli authorities had a secret plan to keep the Palestinian population of Gaza on the brink of food insecurity and poor health, in among the creepiest military operations in history: “Israeli officials have confirmed to Embassy officials on multiple occasions that they intend to keep the Gazan economy functioning at the lowest level possible consistent with avoiding a humanitarian crisis.”

10. Manning’s act of courage encouraged hackers to leak the emails of Bashar al-Assad and his wife, showing their jewelry buys in Europe and gilded style of life while al-Assad’s artillery was pounding Homs and other cities with no regard for the lives of noncombatants. In fact, Manning inspired numerous leakers, including some who blew the whistle on PLO corruption and willingness to give away most of Jerusalem to Israel, and, likely, Edward Snowden, who revealed to us that our government has us all under surveillance.

Left Business Observer News from Doug Henwood





The irrepressible Jack Rasmus, who never tires of displaying his ignorance, has a piece up on Counterpunch (“Economic Recovery by Statistical Manipulation”) on the recent revisions to the U.S. national income and product accounts (NIPAs). No doubt speaking for legions of paranoids, left and otherwise, Rasmus describes the revisions as yet another politically driven scheme to make the economy look better than it is—“rewrit[ing] the numbers to make the failure ‘go away.‘” They’re not, and they don’t.
Like almost all economic stats, the national income numbers—GDP and its supporting cast—are revised frequently as better data replace early estimates. In order to produce timely data—the first estimates of GDP et al come out less than a month after the quarter ends—some components have to be estimated. Over time, as more definitive numbers come into the Bureau of Economic Analysis (BEA), which produces the NIPAs, earlier estimates are revised. First takes are revised over the two subsequent quarters, and then every summer there’s an annual revision to the NIPAs that goes back several years. Every five years there’s a so-called benchmark revision, which involves not only the incorporation of better underlying data, but often conceptual rethinks as well. If Rasmus has any idea of this revision schedule, he doesn’t let on—not surprisingly, because it might interfere with the conspiracy theory (sorry, hate that cliché, but it’s earned in this case) he’s trying to weave. You can read all about the machinery behind the NIPAs yourself by following the links on this page: BEA National Economic Accounts; revisions are specifically addressed here.

With this benchmarking exercise, the 14th iteration, the major rethink was the reclassification of expenditures on research & development as well as the creation of original works of art and entertainment as investment; previously they were classed as routine business expenses. These new categories, along with software (previously counted along with investment in machinery and equipment), form a new aggregate, intellectual property (IP) products. The difference is that investment adds to GDP and routine expenses don’t. You can argue with the details, but this change is not conceptually outrageous. R&D that leads to a new drug or processor chip is a lasting commitment that produces income over time, which is what investment is all about. Ditto the creation of a new movie, even if it’s dumb. (Valuing these things can be very hard, but that’s more a practical than theoretical problem.) The effect of this change is to add about $470 billion to 2012’s GDP (which, by the way, is the total value of goods and services produced in the U.S.). Other conceptual changes add another $55 billion or so, and better source data, another $34 billion. You can find plenty of details in the news release.

But these changes were applied to previous years as well—more in recent years, as IP products have grown in importance, but the revisions go all the way back to when the NIPAs begin in 1929. So while the level of GDP was revised upward by 3.6%, earlier years were also revised upwards, meaning that growth rates weren’t affected all that much. The average growth rate for the 2000–2012 period was revised up all of 0.1 point, from 1.6% to 1.7%. That’s still a very weak number, half the 3.1% average since 1960 in fact. And that average was unaffected by the revisions. The Great Recession was marked down somewhat in severity, from a loss of 4.7% in real GDP to 4.3%, but it remains the worst recession since the 1930s by a considerable margin. And the recovery since 2009 has been upgraded a bit, but it remains the weakest upturn in modern history. In other words, Rasmus is completely wrong about revising failure away.

He’s wrong about many other things as well. The entire passage about Gross Domestic Income (GDI) is deeply wrong. Note that the full name of the accounts is the national income and product accounts. That is, there are two sets of books, one for income and one for product. Income, by definition, has to be earned in production (like wages or profits—leaving aside the theoretical question of whether capitalists “earn” their profits). In theory, the two estimates, income and product, are supposed to match. In practice, they don’t, because real life is never as neat as a textbook. Often the income estimate has run ahead of product, which Rasmus wrongly attributes to income earned in speculation. Speculative incomes, like capital gains, have nothing to do with production, and are therefore excluded from the NIPAs. But income doesn’t always run ahead of product; sometimes it lags. If Rasmus knows this, he doesn’t let on about this either. Of course, doing so would have undermined his agitprop.

That’s not all Rasmus is wrong about. He asserts that the GDP revisions may lead to revisions to the employment numbers. In fact they won’t, since the two are computed separately. (Actually the employment numbers are an input to GDP estimates, not the other way around.) He repeats the baseless claim that Reagan revised the unemployment numbers to make them look lower; in fact, there have been only minor changes to these stats over the decades, and the changes have been in both directions (though always in small magnitudes).

The people who produces economic and other statistics are skilled and honest civil servants. I’ve been talking to these people for over 20 years—they’re very open about what they do, and the virtues and limitations of the numbers they produce. You could argue—as I would—that GDP is only a very partial measure of economic welfare. It says nothing about distribution or quality, and takes no accounting of the degradation of the natural environment nor of unpaid domestic labor. You could argue that Iron Man 3 is not a positive contribution to human welfare, so counting it as an “investment” is some sort of cruel joke. You could argue that the whole idea of IP is a subtraction from human welfare, since information wants to be free (though that’s not how capitalism works, alas). But Rasmus doesn’t make these arguments. Instead, he just makes stuff up.


Official stats will show you that chronic unemployment is a major and lingering problem, that the U.S. income distribution is horribly unequal and has gotten worse over the last three or four decades, and that poverty remains scandalously high. Official stats, as they are, without the ministrations of Jack Rasmus. In fact, it’s amazing how much damning information the government publishes about American society almost every business day. You don’t need to spice it up with phantasmic plots.

Edward Snowden asylum: US 'disappointed' by Russian decision


White House says Moscow should hand back whistleblower and hints Barack Obama might boycott Vladimir Putin meeting


The White House expressed anger and dismay on Thursday after Russia granted temporary asylum to the American whistleblower Edward Snowden and allowed him to leave the Moscow airport where he had been holed up for over a month.

White House spokesman Jay Carney said the US was "extremely disappointed" by the decision, almost certainly taken personally by President Vladimir Putin. He said Moscow should hand Snowden back and hinted that Barack Obama might now boycott a bilateral meeting with Putin in September, due to be held when the US president travels to Russia for a G20 summit.

Carney added that Snowden had arrived in both China and Russia carrying with him thousands of top secret US documents. He said: "Simply the possession of that kind of highly sensitive classified information outside of secure areas is both a huge risk and a violation.

"As we know he's been in Russia now for many weeks. There is a huge risk associated with … removing that information from secure areas. You shouldn't do it, you can't do it, it's wrong."

With US-Russian relations now at a cold war-style low, Snowden slipped out of Sheremetyevo airport on Thursday afternoon. His lawyer, Anatoly Kucherena, said Russia's federal migration service had granted him temporary asylum for one year. Snowden had left the airport to stay at an undisclosed location with expatriate Americans, he added.

Putin made no immediate comment. But having weighed Russia's options for some weeks, he appears to have decided that Snowden's propaganda value outweighs any possible US repercussions. Obama's already floundering attempts to "reset", or improve, relations with Moscow are in effect over.

In a statement released by WikiLeaks, Snowden thanked the Russian authorities and accused the US of behaving illegally. He made no explicit mention of the trial of Bradley Manning, who this week was convicted of espionage and faces 136 years in jail.

Snowden said: "Over the past eight weeks we have seen the Obama administration show no respect for international or domestic law, but in the end the law is winning."

He added: "I thank the Russian Federation for granting me asylum in accordance with its laws and international obligations."

Snowden has been given a temporary Russian travel document, with his name in Cyrillic and a fresh passport photo. "This gave him the right to temporary asylum on the territory of the Russian Federation, Kucherena said, holding up a copy of the document. US authorities had cancelled his American passport.

Security officials said Snowden officially crossed the border into Russia from the airport's transit zone at about 3.30pm local time. Russia had apparently not informed the US of the move in advance. The state TV channel Rossiya 24 showed a photograph of Snowden's departure, as he clambered into a grey unmarked car.

Despite being pictured from behind Snowden was instantly recognisable wearing his trademark grey shirt and carrying a black backpack. Next to him was Sarah Harrison, the WikiLeaks representative who accompanied him last month on his flight from Hong Kong.

Kucherena declined to provide details on where Snowden was heading, citing safety concerns. "Since he is the most hunted person in the world, he will address the question of security today," he told journalists.
The former NSA employee will himself choose his place of residence and forms of protection, he added. Previously, some speculated that the Russian government was keeping Snowden hidden, although the whistleblower and his lawyer have denied that, adding that he has had no contact with Russian security services.

The whistleblower's father, Lon Snowden, had reportedly been planning to visit his son. Kucherena said on Wednesday that he was sending an invitation to Snowden's father so he could obtain a Russian visa. Kucherena told Rossiya 24 on Thursday that he would be speaking to the father later in the day to arrange his visit.

US authorities have repeatedly called on Moscow to return the fugitive to face charges in America. Last week America's attorney general, Eric Holder, sent a letter to Russia's justice minister promising that Snowden would not be tortured and that he would not face the death penalty if handed over to the US.
Russian officials previously said they had no jurisdiction to return Snowden, as he was not officially located on Russian territory, and that the US had not filed an official extradition request.

The Kremlin did not immediately comment on Snowden's temporary asylum. Putin has previously said repeatedly that to remain in Russia, Snowden must stop activities harming the United States. His lawyer suggested that fresh revelations published by the Guardian on Wednesday and Thursday had come from documents that Snowden had already given the paper before Putin made his comments.

Russia's decision has emboldened hawkish critics of the White House, who have long dubbed Obama's attempts to improve relations with Putin as naive and inappropriate. In a statement on his website, Senator John McCain said: "Russia's action today is a disgrace and a deliberate effort to embarrass the United States. It is a slap in the face of all Americans. Now is the time to fundamentally rethink our relationship with Putin's Russia."

He proposed in response to expand the Magnitsky Act list of banned Russian officials, push for Georgia's acceptance into Nato and implement US missile defence programmes in Europe.

At the White House, Carney made it clear that President Obama was frustrated by the decision by Russia to allow Snowden to enter the country, and that a planned presidential summit was now in jeopardy.

Obama is scheduled to travel to Russia in September for a meeting of G20 leaders in St Petersburg. He also planned to meet Putin for a bilateral summit during the trip in what would have been a sign of improving relations between the two powers.

That meeting is now under review. "Obviously this is not a positive development," Carney said. "We have a wide range of interests with the Russians. We are evaluating the utility of the summit."

Amnesty International called for the focus to switch from Snowden's asylum plight to the "sweeping nature and unlawfulness" of the US government's surveillance programmes.

Widney Brown, senior director for international law and policy at Amnesty, said in a statement: "Now that Edward Snowden has left the airport and has protected status in Russia, the focus really needs to be on the US government's surveillance programs. Snowden would not have needed temporary asylum but for revealing the sweeping nature and unlawfulness of a massive system of domestic and international surveillance by the United States government."


[...]

Bank of America's Twitter Account Is One Really Really Dumb Robot





[image]


It's always nice to get a response from Company X's official Twitter account when you rage tweet about how Company X is so terrible and awful and that you'd never do anything with them again. It seems like they care about you! It seems like they want to help! It seems like they're... human. Too bad they're usually just stupid robots like this Bank of America Twitter account.

It's a hilariously epic mistake by the official BofA Help Twitter account. When Twitter user @darthmarkh tweeted about how he was chased away by cops after drawing chalk in front of a New York City Bank of America that was pointing out how BofA was taking away people's homes, the BofA Help Twitter account decided to jump in and asked @darthmarkh if he needed help with his account... completely ignoring the fact that @darthmarkh was eviscerating Bank of America right in front of its face.

It gets worse for BofA though. When other people jumped into @darthmarkh's replies, they all get mentioned by the same BofA Help Twitter account with the same generic answers. It's completely embarrassing because NO ONE is actually asking for help, they're all just destroying Bank of America (with the ammo Bank of America is providing no less).

You'd think the robot behind these tweets would have better filters that would allow it to ignore people who don't have Bank of America bank accounts and are clearly making fun of Bank of America but NOPE. 

You'd think there might be some human oversight but NOPE. It's just large corporations making a fool of themselves on the Internet.

Here's the disastrous Tweet session by Bank of America. You can see the entire exchange here and the Tweet that started off this hilarious meth here. [eksith]
[image]


Bank Of America Demonstrates How Not To Conduct Customer Service On Twitter






By Allison Stadd on July 9, 2013 5:00 PM


In an embarrassing episode picked up by Gizmodo, Bank of America’s customer service Twitter account @BofA_Help made a downright fool of itself – demonstrating exactly how not to conduct customer relations on Twitter.

What Gizmodo calls a “hilariously epic mistake”on Bank of America’s part started off with this tweet from @darthmarkh:

[...]

The tweet referenced the @bankofamerica Twitter handle, but had nothing to do with anyone’s bank account. Rather, the context was a protest against Bank of America foreclosures.
Nonetheless, the BofA Help Twitter account, obviously attuned to a Twitter search for references of the bank, replied with the following tweet:

[...]

Then, when other tweeters chimed in to reply to the original tweet, @BofA_Help continued its automated “customer service,” inquiring if it could be of service when really the topic at hand had nothing to do with balance transfers, deposit slips, and the like.

Lesson for the Bank of America social media crew: you need to fine-tune your help account to filter out tweets like these so you don’t come across as lifeless and ignorant. The lack of human oversight on the bank’s part here is stunning – and should be a word to the wise!